Digital Tools and Artificial Intelligence

As a practice we are constantly looking at ways to improve our efficiencies, and some of those tools employ Artificial Intelligence to take some of the burden out of the clinicians' administrative tasks.

One tool recently incorporated into the practice is something which will help our GPs and nurses to write-up your medical notes more quickly and accurately following a consultation.

The tool we are using, AccuRx Scribe is fully authorised by the NHS and being used in a great many practices up and down the country. We already use AccuRx products for such things as sending appointment reminders by text message, and it works seamlessly with our IT systems already.

Once activated, AccuRx Scribe listens to a consultation in the background and transcribes medically-relevant details into a set of notes for the clinician to review and save to the record after the consultation is finished.

The audio recording is deleted by the system IMMEDIATELY that the transcription is completed, and these recordings are not retained by us or AccuRx. The transcription is also deleted by their systems after 24 hours, with only the information that is saved to the record being kept, as would a normal GP's notes.

The transcriptions are very good at hearing medical terminology and the names of your complaints, as well as medications and plans for courses of treatment. It automatically discards irrelevant chatter, say if you talked about the weather as you got seated.

What this does for the clinicians is it means they can listen to YOU, rather than having to type notes at the same time. It also means they will be less likely to forget a detail that they may otherwise omit from the notes. They then have up to 24 hours to review the notes and save them to your medical file, although this will usually be done virtually straight away. However, the 24-hours retention allows them to go back to just check something for their satisfaction of completeness. 

Finally, it means the clinician is less likely to run behind with their clinics as, if their admin is reduced, they can get on to the next patient - perhaps you - on time!

We urge you, if asked by a clinician whether you would be willing to have this digitial tool used in your consultation, to allow it to be used, for their benefit and for yours as patients.

More information can be seen by clicking on the attachment.

Thank you.

Dan Turner, Practice Manager

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Published on 28 April 2026